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| Enhancing Customer Care |
| CRM enhances your contact with customers. It provides organizations
with comprehensive customer contact solutions, developing and
leveraging market and customer-specific information to improve
the customer experience at every touch-point - enabling our
clients to effectively create customer experiences. It extends
the reach of your business, provides insight that improves your
service & helps drive new customer acquisition, optimizing customer
loyalty to boost the profitability of your business. |
| Effective CRM system design and implementation requires deep
technology, marketplace and operations knowledge. American Unit
incorporates a cross-disciplinary approach to building for our
clients the most effective CRM systems possible. |
| Using a business focused approach; we aim to help our customers
achieve the end result they need in whatever is the most effective
way for them. In all cases, we take a partnering approach to
the development process, providing specialist skill sets and
facilitating skills transfer to compliment the existing mix
of experience and capabilities. |
| Services |
- Call Center Automation
- Sales Force Automation
- Web Customer Service
- E-commerce, integrating personalization, advertisement
serving and database marketing
- Customer and Market Analysis and Tracking, such as campaign
management and execution, customer segmentation, telemarketing
and personalization
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